Frequently Asked Questions
General
- When is check in/check out time?
- Do you allow smoking on property? In the rooms?
- How much do you charge for high speed/wifi internet access?
- Do you have high-speed wired and/or wireless internet access available?
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Do you offer room service? What are the hours?
- Do you have a business center?
- Do you have a pool?
- Do you have a spa? What are the hours?
Transportation/Directions
- How do I get to the Hotel?
- Do you offer free shuttle service from the airport?
- What are your cross streets?
- Do you have onsite parking? How much is parking? Is it included in my room rate?
Reservations
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- What is the minimum age requirement to check in to the room?
- What is your cancellation/deposit policy?
- Is my ID/passport required at check in?
- What age do kids stay for free?
- Do you have connecting rooms?
- Do you have ADA rooms?
- Do you have an early departure fee?
Restaurant
Accounting
- I have questions about my bill. Who do I call?
- What forms of payment are accepted to pay for my room?
Pets
- Are pets allowed? Are there restrictions for weight, height or types?
- Do you have pet free rooms for those with allergies?
- Do you have pet sitting or dog walking services?
- How far do you have to walk to take your pet out?
Concierge
Meetings
- How do I book a meeting?
- How can I create a unique atmosphere during my meeting?
- Do you offer special group rates?
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Need more information about booking a meeting at a Kimpton Hotel?
- How can I book a wedding at a Kimpton Hotel?
Still have a Question? Contact Us
General
- Question
- What is check in/check out time?
- Answer
- Check in time is 3:00 pm; check-out time is 12:00 pm — local hotel time.
- Question
- Do you allow smoking on property? In the rooms?
- Answer
- The Hotel Monaco Portland does offer some smoking rooms. Please note these requests on your reservation. Please note that these requests are not guaranteed.
- Question
- How much do you charge for high speed/wifi internet access?
- Answer
- Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members.
- Question
- Do you have high-speed wired and/or wireless internet access available?
- Answer
- Only wireless internet access is available throughout the hotel and guestrooms.
- Question
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Answer
- The hotel has an on-site fitness center located on the 9th floor. The fitness center is complimentary for guest use, available 24 hours per day. The fitness center offers 2 lifecycle stair climbers, stationary bikes, treadmills, elliptical trainer, free-weights, and television, water, and towel service.
- Question
- Do you offer room service? What are the hours?
- Answer
- The Hotel Monaco Portland features room service selections from our Red Star Tavern restaurant. Room service is available 24 hours daily.
- Question
- Do you have a business center?
- Answer
- The hotel has an on-site business center available 24 hours daily, featuring personal computers, laptop connection, printing, copy, and wireless internet services.
- Question
- Do you have a pool?
- Answer
- The Hotel Monaco Portland does not have an on-site pool. Ask our concierge or other guest services representatives for assistance with local pool/aquatic options.
- Question
- Do you have a spa? What are the hours?
- Answer
- The Hotel Monaco Portland does feature the Dosha 5th Avenue Spa — a full service AVEDA spa available for our guests. The hours of operation are available Monday – Saturday between 9:00 am – 8:00 pm, and on Sunday from 9:00 am – 6:00 pm.
Transportation/Directions- Question
- How do I get to the hotel?
- Answer
- Please see our Maps & Directions page.
- Question
- Do you offer free shuttle service from the airport?
- Answer
- No, unfortunately the hotel does not have a shuttle service. Fare-based town car transportation can be arranged through our concierge by contacting . Alternate light rail and taxi options are also available from the airport to downtown Portland.
- Question
- What are your cross streets?
- Answer
- The hotel is located at 506 SW Washington at 5th Avenue.
- Question
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Answer
- The hotel offers onsite valet parking for an overnight fee of $33.00 USD. Parking is not included in the hotel room rate. Self parking is not available through the hotel.
Reservations- Question
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- Answer
- Yes our King Deluxe, King Corner, Monaco King Suite, Monaco Double Double Suite, King Premier Suite, and Grand Suite's accommodate rollaways, cribs, and playards. There is no charge for rollaways/cribs/playards.
- Question
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- Answer
- Please contact the website that your reservation originated with to make changes to your itinerary. These changes will then be reflected in our system.
- Question
- What is the minimum age requirement to check in to the room?
- Answer
- Guests must be at least age 18 to register at the hotel.
- Question
- What is your cancellation/deposit policy?
- Answer
- The hotel's standard cancellation policy is 24 hours (*please note some reservation bookings may have different cancellation penalties — review your confirmation or itinerary for more details). Reservations must be cancelled by 6:00pm local hotel time.
- Question
- Is my ID/passport required at check in?
- Answer
- We do require a photo ID at time of check in for all reservations.
- Question
- What age do kids stay for free?
- Answer
- Children 17 and under stay free with an adult in existing bedding. Children age 18 and over will be charged an additional adult fee of $15.00 per night.
- Question
- Do you have connecting rooms?
- Answer
- Yes. Some of our Grand Suites connect with Queen Deluxe rooms, and some of our Double Double Suites connect with other Double Double Suites, and some of our Monaco King Suites connect with Double Double Suites, as well as other Monaco King Suites.
- Question
- Do you have ADA rooms?
- Answer
- Yes, there are 12 total ADA rooms. Our ADA room types are only available in the Monaco King Suite, Double Double Suite, and Grand Suite categories. Some include modified tubs, while others have roll-in shower combinations. Please note requests on your reservation itinerary.
- Question
- Do you have an early departure fee?
- Answer
- Yes. The hotel does charge an early departure fee of up to one night's room and tax for departing the hotel early.
Restaurant- Question
- What are the hours of the restaurant/bar/lounge?
- Answer
- Our Red Star Tavern & Roast House restaurant serves breakfast from 6:30 am – 10:00 am Monday – Friday, and brunch on Saturday and Sunday from 8:00am – 3:00pm, and serves lunch from 11:30 am – 2:00 pm Monday – Friday. Dinner is served from 5:00 pm – 10:00 pm Sunday – Thursday, and from 5:00 pm – 11:00 pm Friday and Saturday.
Accounting- Question
- I have questions about my bill. Who do I call?
- Answer
- Please contact our accounting department at
- Question
- What forms of payment are accepted to pay for my room?
- Answer
- We require a credit card for guarantee of a registration however payment by check, credit card, or cash upon departure for charges is accepted.
Pets- Question
- Are pets allowed? Are there restrictions for weight, height or types?
- Answer
- Yes, pets are accepted. There are no weight, height, or type restrictions. Guest must sign a release form upon check-in. You may also inquire with our concierge about dog sitting services that may be available to you at
- Question
- Do you have pet free rooms for those with allergies?
- Answer
- The hotel does have allergen-free rooms, please note this request during the reservation process.
- Question
- Do you have pet sitting or dog walking services?
- Answer
- Yes, inquire with our concierge about dog sitting or walking services at
- Question
- How far do you have to walk to take your pet out?
- Answer
- There are plenty of walking options for your pet — just outside the hotel entry there are a host of options available within 2–5 blocks of the hotel. Please ask our guest services associates for specific instructions.
Concierge- Question
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Answer
- Please contact our concierge, who may discuss options with you at
Meetings- Question
- How do I book a meeting?
- Answer
- Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
- Question
- How can I create a unique atmosphere during my meeting?
- Answer
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Question
- Do you offer special group rates?
- Answer
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- Question
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Answer
- Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- Question
- Need more information about booking a meeting at a Kimpton Hotel?
- Answer
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- Question
- How can I book a wedding at a Kimpton Hotel?
- Answer
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
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